PharmaCompare Support

Contact support

Response time depends on the issue and any verification or provider investigation required. Sending repeated requests for the same issue may slow identification, so keep the original email thread where possible.

What to include

• Your PharmaCompare account email address or telephone number.
• Whether you are using the patient app or Pharmacompare Driver.
• A short description of what happened and what you expected.
• The relevant order, payment, appointment, consultation, laboratory, or delivery reference.
• The approximate date and time of the issue.
• Your app version and device model when reporting a technical problem.
• A screenshot if helpful, after hiding unrelated personal, payment, or medical information.

Account and sign-in help

For registration, verification, sign-in, session, or profile problems, email support using the subject Account help. Tell us whether you sign in with an email address or telephone number, but do not include your password or verification code.

To close your account, follow the instructions on our Account Deletion page.

Medication orders and pharmacy pickup

Include the order reference, pharmacy, and current status. For a prescription or dispensing question, contact the responsible pharmacy or prescriber when their details are available. Support cannot independently change a prescription or provide clinical advice.

Payments and refunds

Include the payment or order reference, payment method, amount, and approximate transaction time. Do not initiate another payment while the first transaction is still pending unless the app confirms that retrying is safe. Support may need to reconcile the transaction with the payment provider before confirming the outcome.

Refund eligibility depends on the service stage, provider obligations, payment-provider rules, and applicable law, as explained in our Terms and Conditions.

Consultations and Google Meet

Include the appointment reference and scheduled time. If a Google Meet link is unavailable or does not open, report the exact screen message without publishing the private meeting link. Join using the Google account invited to the appointment where required.

Questions about diagnosis, treatment, prescriptions, or urgent symptoms must be directed to a qualified healthcare professional. Review our Medical Disclaimer.

Laboratory services

Include the laboratory request reference, laboratory name, and whether the request is for facility testing or home sample collection. Contact the responsible laboratory or clinician to interpret results or discuss sample requirements.

Delivery and live tracking

Include the delivery reference and current status. Keep your registered telephone available and confirm that the destination is accurate. Route, distance, and arrival information may be delayed when a driver is offline or network and location services are unavailable.

Do not email live coordinates unless support specifically requests location information necessary to resolve an active delivery issue.

Pharmacompare Driver assistance

Registration, approval, and account details

Contact support about pending approval, rejected registration, vehicle or license corrections, sign-in, or receiving-account verification. Include your registered contact and the exact error or account status. Send identity or financial documents only if requested through an approved channel; never send a password or PIN.

Assignments, location, and handover

Include the delivery or laboratory-collection reference, current job stage, and any error shown. For location problems, state whether device location and background-location permissions are enabled and whether the issue occurs with the screen locked. Do not publish patient addresses or live coordinates. Location tracking can be affected by connectivity, device permissions, or battery restrictions.

If a patient or laboratory cannot supply the required handover code, or package proof cannot be submitted, use the available in-app handover issue option or contact support. Do not guess a code, use someone else's code, fabricate a photo, or mark an unverified handover completed. Enter handover codes only in the relevant in-app verification step, not in support emails. Ask the responsible pharmacy or laboratory about handling instructions; driver support is not authorization to perform a clinical procedure.

Earnings and payouts

Include the assignment or payout reference, expected amount, recorded amount, approximate date, and current status. An earnings entry does not confirm that money reached your account. Support may need to reconcile payment-provider records before confirming a transfer. Do not submit duplicate payout requests or email full receiving-account details unless specifically requested through an approved channel.

Unwanted messages and account deletion

Use the available in-app message-reporting and blocking controls for unwanted contact. If a safety issue or blocked contact affects an active job, contact support with the assignment reference. For account deletion, use Settings > Delete Account or the email pathway on our Account Deletion page. If active jobs or unresolved payouts block in-app deletion, support can help arrange reassignment or payout resolution; you can initiate the request without signing in or reinstalling the app.

Safety, fraud, or unauthorized access

Report suspected account takeover, fraudulent prescriptions, payment abuse, unsafe provider conduct, or unauthorized disclosure promptly to support@pharmacompare.cm. State that the message concerns safety or unauthorized access in the subject line.

Operators