Delete your PharmaCompare account

Request deletion without the app

1. Email support@pharmacompare.cm, preferably from the email address registered to your PharmaCompare account.
2. Use the subject PharmaCompare account deletion request.
3. Include the email address or telephone number associated with the account so we can locate it. Do not send your password, payment PIN, prescription, laboratory result, or other medical document.
4. State whether the request concerns your PharmaCompare patient account or your Pharmacompare Driver account.
5. Complete the reasonable identity-verification steps provided in our reply.

Delete a driver account in the app

1. Sign in to Pharmacompare Driver and open Settings > Delete Account.
2. Read the explanation of deletion and retained assignment and payout history.
3. Enter your current password in the app and select Permanently delete account.

Active deliveries or laboratory collections and unresolved payouts can prevent the in-app deletion from completing. Finish active jobs or contact support to arrange reassignment, and ask support to resolve pending payouts. You can still initiate a deletion request using the email option above while these issues are being resolved. If you cannot sign in or use the in-app option, email support; do not send your password.

What happens next

The companies operating PharmaCompare will verify that the requester controls the account before processing the request. We will confirm receipt and process a valid request within a reasonable period, subject to applicable legal, healthcare, accounting, fraud-prevention, and security obligations.

Account access may be disabled as part of the deletion process. Once deletion is completed, the account cannot be restored and you may lose access to order history, consultation information, laboratory services, messages, saved addresses, and other account features.

Drivers also lose access to assignments, messaging, and their in-app earnings history. Disabling access is only one step: completed driver deletion also removes or anonymizes profile data as described below, rather than merely suspending the account.

Information deleted

Subject to required retention, deletion includes information associated with your account, such as:

• Profile, contact, saved address, preference, and device-notification information.
• Uploaded files and account content that no longer need to be retained.
• Active authentication sessions and other data used only to operate the deleted account.

For a driver account, deletion removes or anonymizes:

• Driver name, email address, telephone number, and profile photo.
• Vehicle type, registration plate, driving-license number, and the latest stored driver position.
• Saved payout-account profile details, separate from historical transaction evidence retained below.
• Login credentials, sessions, notification tokens, and other account-only records.

Messages sent by the driver are replaced with a deletion marker, and their message file links are removed.

Information that may be retained

Some records may be retained where required or permitted for healthcare continuity, prescriptions, consultations, laboratory services, completed orders, payments, refunds, taxation, accounting, dispute resolution, fraud prevention, safety, or compliance with law. We restrict retained information to those purposes and delete or de-identify it when it is no longer required.

Driver records that may remain include completed delivery and laboratory-collection history, recorded assignment locations, package-photo proof, handover verification, payout and financial reconciliation evidence, and necessary audit or safety-report records. Retention is limited to the relevant accounting, dispute, fraud-prevention, safety, and legal purposes. It does not authorize further live tracking of a deleted account. See our Privacy Policy or contact support about retention of a particular record.

Information already held independently by a doctor, pharmacy, laboratory, insurer, payment provider, or delivery provider may be governed by that provider's own retention and deletion obligations. We will direct you to the relevant provider when appropriate.

Delete specific information only

You may ask to correct or delete specific information without closing the entire account. Describe the information in your email to support@pharmacompare.cm. We will assess the request subject to the same verification and retention requirements.

Need help?

For general account assistance, privacy questions, or deletion requests, contact support@pharmacompare.cm.